Will remove AI-generated food images: Zomato CEO after complaints [Video]

After several customers complained about artificial intelligence- (AI) generated food and dish images on Zomato, CEO Deepinder Goyal on Sunday announced plans to remove such pictures from the platform.

The AI images of dishes on the food delivery giant were intended to add visual appeal to the food and also enhance the presentation of dishes.

However, taking to social media platform X.com, Goyal said he has “received numerous complaints about these misleading images”.

This, he said, not only “leads to breach of trust between customers and restaurants” but also “increased refunds and lower customer ratings”.

“At Zomato, we use various forms of AI, to make our workflows efficient. However, one place where we strongly discourage the use of AI is images for dishes in restaurant menus,” Goyal said.

“We urge our restaurant partners to avoid using AI for dish images in restaurant menus from now onwards,” the CEO said, adding …