Some Verizon cellular customers were faced with their phone in “SOS mode” on Monday and unable to use the network, according to reports on Downdetector and the telecommunication company’s support account on social media.
The number of reports of service issues on Downdetector had decreased by Monday afternoon from their morning peak but were still coming in.
Not all customers appeared to have been impacted.
Around 5 p.m. EST on Monday, Verizon said its engineers were making progress and service was starting to be restored. About two hours later, the company stated that engineers had “fully restored” service following the “network disruption,” and recommended anyone still experiencing issues to restart their device.
“We know how much people rely on Verizon and apologize for any inconvenience. We appreciate your patience.,” Verizon said on social media.
In a statement earlier on Monday, Verizon said, “We are aware of an issue impacting service for some customers. Our engineers are engaged and we are working quickly to …