The customers and communities that drive Beyond Banks tech strategy [Video]

Cathy O’Sullivan, CIO editor-in-chief for APAC, recently sat with Stevie-Ann Dovico, CIO at Australia’s customer-owned Beyond Bank. Although only a few months into the role, she discusses making her mark with a human-centric approach, and the importance of being action-oriented when it comes to implementing technology that links to the business strategy.

Credit: Beyond Bank

As the CIO of Beyond Bank, one of the largest customer-owned banks in Australia, Stevie-Ann Dovico is at the nexus of the business, from banking and technology, to data and business intelligence, all of which fuels the person-to-person customer experience and promotes financial well-being.

“We’re a very relationship led bank,” she says. “A big part of my role is to ensure we always think about empowering the frontline to have more meaningful interactions with customers, and finding ways to use both proven and nascent technology to use in real time so they can do their jobs more easily.”

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